Legal & privacy
Help and Support
For login, sync, privacy, or purchase issues, contact us. Never send passwords, complete payment credentials, or private photos.
Contact
Email support@skstudio.cn with the time of the issue, operating-system version, and error message. We normally reply within three business days.
Can I use the app without signing in?
Yes. Guest content stays on the device; sign in only when you want cross-device sync.
Why did I not receive a reminder?
Allow system notifications and verify that the relevant reminder time is enabled in Loyal Orange.